Thank you for shopping with The Watch Broker. We take particular care in preparing, securing, and shipping every watch so that your order reaches you safely.
This Shipping Policy explains our estimated delivery times, order tracking, international shipments, and other important information regarding the delivery of your order.
Once your payment has been successfully confirmed, your order will be prepared for shipment.
Before dispatch, additional time may be required to prepare, inspect, securely package, and process your watch for delivery.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of high demand, promotions, holidays, or exceptional circumstances, processing may occasionally take longer.
Our estimated delivery time is:
7–10 business days
Delivery estimates are provided in good faith and may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
Business days generally exclude weekends and public holidays.
The Watch Broker ships orders to customers in the United States.
The estimated delivery time is generally:
7–10 business days
Depending on the destination and circumstances of the shipment, delivery may occasionally take longer.
Where applicable, tracking information will be provided once the order has been dispatched.
The Watch Broker may ship to selected countries outside the United States.
Delivery times may vary depending on the destination, customs processing, local carriers, and other logistical factors.
Available shipping methods and any applicable shipping charges will be displayed during checkout where available.
Customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.
Applicable shipping costs, if any, will be displayed during checkout before you complete your purchase.
The final shipping amount applicable to your order will be shown before payment is confirmed.
Any promotional or complimentary shipping offer will be subject to the conditions displayed on our website at the time of purchase.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Tracking updates are provided by the carrier and may occasionally experience delays.
Luxury watches require particular care during transportation.
Orders from The Watch Broker are carefully packaged to help protect the watch during transit.
Depending on the watch purchased, the shipment may also include accessories, documentation, boxes, or other items specified in the applicable product listing.
For security reasons, outer packaging may be discreet and may not prominently identify the contents as a luxury watch.
Legally required shipping, carrier, customs, or identification information may nevertheless appear on the package.
Because watches can be high-value items, additional delivery measures may be used where appropriate.
Depending on the order, destination, and shipping provider, these measures may include:
Shipment tracking
Insurance where applicable
Signature upon delivery
Identity or delivery verification where required
Additional carrier security procedures
Customers should ensure that someone is available to receive the shipment when a signature is required.
International orders may be subject to customs inspections, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient upon arrival.
Customers are responsible for understanding any applicable import requirements in their country.
The Watch Broker is not responsible for customs delays or charges imposed by local authorities except where applicable law requires otherwise.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your delivery information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Occasional delays may occur due to circumstances such as:
Customs procedures
Carrier disruptions
Weather conditions
Public holidays
High-volume periods
Security checks
International transportation disruptions
Other circumstances outside our reasonable control
If your tracking information has not been updated for an unusually long period or your order appears significantly delayed beyond the estimated 7–10 business days, please contact us at contact@thewatchbroker.com.
We will review the available shipping information and assist you where reasonably possible.
If your package appears to have been lost during transit or arrives visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
Your order number
Your full name
A description of the issue
Photographs of the external packaging where applicable
Photographs of the watch and its contents if they arrived damaged
Please retain the original packaging until the issue has been reviewed, as the carrier may require it for an investigation.
We will review the circumstances and provide an appropriate solution in accordance with applicable law.
If tracking indicates that your package has been delivered but you cannot locate it, please first check:
Your mailbox or designated delivery location
Building reception or concierge
Other members of your household
Any secure location indicated by the carrier
You may also need to contact the carrier directly for additional delivery information.
If you are still unable to locate your package, contact us at contact@thewatchbroker.com and we will assist where reasonably possible.
If a package is returned to us because it was refused, not collected, or because incorrect or incomplete delivery information was provided, please contact us.
Any reshipping costs, refund deductions, or other charges will only be applied where permitted by applicable law and according to the circumstances of the shipment.
Depending on the value of the order and the shipping service used, a signature may be required upon delivery.
Once an order has been delivered according to the carrier's tracking information, any reported delivery issue will be reviewed based on the circumstances and available carrier information.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
For questions regarding shipping, tracking, or the status of your order, please contact:
The Watch Broker
Email: contact@thewatchbroker.com
Amazing!
“I had been looking for a Rolex for months. The price seemed too good to be true, but I decided to take a chance. No regrets! The watch is beautiful, delivery was incredibly fast, and I absolutely love it!”
August 17, 2026
Michael K. - New York, NY
Impeccable Customer Service
“I had a question about the warranty, and they replied within an hour. The watch arrived a few days later. It’s rare to find such responsive customer service. I’m very satisfied with my purchase.”
August 12, 2026
David L. - Chicago, IL
The Best Value for Money on the Market
“The Omega I received is identical to the one I saw in the boutique. The movement is flawless, and the case is in impeccable condition. At this price, it’s an opportunity that’s hard to pass up. Excellent customer service as well.”
August 10, 2026
Brian G. - Seattle, WA
Faster Delivery Than Expected
“They said 4–7 days, but I received my Hamilton in just 3 days. The packaging was secure, and the watch was exactly as described. Not a single scratch. Very professional and reliable.”
August 5, 2026
Daniel P. - Denver, CO
The Perfect Shopping Experience
“I was a little skeptical at first, but the reviews convinced me. I’m so glad I went for it! The Christopher Ward is absolutely beautiful, and the price... a dream come true. Thank you!”
July 28, 2026
Ethan B. - Atlanta, GA
The New Go-To Spot for Luxury Watches
“I sold a few of my old watches and decided to treat myself to an Omega Seamaster Diver 300M from this site. I never thought I’d be able to own one. It was an incredible deal.”
July 19, 2026
Chris T. - Miami, FL
